Frequently Asked Questions
1. Do you ship within the UK?
Yes, we ship to all locations across the United Kingdom.
2. What are your shipping methods and delivery times?
Standard Shipping: 5–11 business days (Free)
Express Shipping: 4–8 business days (£4.00)
Express Shipping is optional and available on select products at checkout.
3. How long does order processing take?
Orders are processed within 1–3 business days before shipment.
4. Can I track my order?
Yes. After your order is shipped, you will receive a tracking link via email to follow your delivery status.
5. What is your return policy?
We accept returns within 30 days of receiving your order, as long as the item is unused, unwashed, and in its original condition.
6. How do I request a return or refund?
Simply contact us at support@zanlo.co.uk or call +44 7832 653995 with your order number.
7. Do you offer free returns?
If you receive a damaged, faulty, or incorrect item, we offer free returns.
For other reasons, return shipping costs may apply.
8. Are my payments secure?
Yes. Our website uses secure and encrypted payment systems to ensure safe checkout.
9. Can I change or cancel my order?
If your order has not been shipped yet, you may request a change or cancellation by contacting us immediately. Once shipped, changes cannot be made.
10. How can I contact customer support?
You can reach our support team via:
📧 support@zanlo.co.uk
📞 +44 7832 653995